"The whole thing wrapped up is a highlight, especially seeing the outback like that." Steve, NZ
TRAVEL COLLECTIVE GROUP TERMS & CONDITIONS
1. Booking arrangements and Deposit > All quoted prices are in the currency stated and correct to the best of our knowledge at time of printing. However events beyond our control may result in price increases. The company reserves the right to pass on these increased changes until full payment has been received. When making a booking you must complete a booking form accepting on behalf of all your party the terms of these booking conditions and pay a non-refundable deposit of AU$500 / NZ$500 or 20% (whichever is greater of the tour value) per person per tour. This deposit is accepted as part of the inclusive fare and will only be refunded if the applicant cannot be accommodated.
2. The Contract > Your contract is with Travel Collective Group of companies based at 8 Pinot Noir Drive, Cromwell, 9310, New Zealand. Travel Collective Group of Companies is hereinafter referred to as ‘the company’ in respect of the booking conditions which apply to all of the tours we offer. No contract shall exist between the company and the client until the specified deposit has been paid and the client’s booking, made on the booking form, has been confirmed in writing by the company (“the confirmation invoice”).
3. Payment > The balance of the tour fare, and any visa costs (if applicable) must be paid no later than 60 days prior to the departure date for all tours, otherwise the company may treat the booking as being cancelled by the client, and apply cancellation charges as set out in clause 4. All monies paid by the client to a travel agent under or in contemplation of a contract with the company are held by the travel agent on behalf of the client until such time as the company issues a confirmation invoice in acceptance of the booking. Thereafter, the travel agent holds the client’s money as agents of the company until such time as payment is required by the company. All credit card payments attract a 2% surcharge.
4. Cancellation by the Client > Any cancellation by a client must be made in writing by the person signing the booking form and is not effective until such cancellation is received by the company. If the cancellation is received 60 days or more before departure, the minimum cancellation charges are ‘loss of deposit’ plus any applicable supplier fees and penalties. Cancellation charges imposed by our suppliers are beyond our control and these charges can be up to 100% of the booking regardless of whether the tour has been commenced or not. Please note that once purchased, train and air fares are non-refundable. There will be no refund for any unused travel arrangements after departure. Insurance is highly recommended to cover you for cancellation fees due to illness or circumstances within their policies.
5. Cancellation by Travel Collective > The company reserves the right to cancel any tour subject to minimum numbers of participants being reached (except for guaranteed departures). However in no case will the company cancel the tour less than 28 days before the scheduled departure date except for reasons beyond our control (as defined in clause 6) or failure on the client’s part to pay the final balance. In circumstance where the company is unable to provide the tour booked, the company will return to the client all monies paid (less any insurance premiums and amendment fees paid), or you may choose to take an alternative tour of comparable standard. The company may also cancel a tour due to any terrorism, natural disasters, political instability or external events which make in unviable or unsafe to operate a planned tour. In these circumstances we will endeavor to provide a refund, please make sure your insurance covers you for non refundable payments caused by such an unlikely event.
6. Alterations to Itineraries > The client should appreciate and acknowledge that the nature of travel may sometimes require flexibility and should allow for alternatives. Tour arrangements are planned many months in advance and it needs to be understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness, mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and or other unpredictable or unforeseeable circumstances. Additional expenses may be passed on to you the traveler. The company reserves the right to amend any of the facilities, services or prices described should it become necessary in the interests of safety or other unforeseen circumstances. Most of the changes are minor and the company will provide services equal to or exceeding those advertised if at all possible and will advise clients of these changes at the earliest possible date. When a major change becomes necessary notification of such alterations will be sent to the client’s agent or the client’s last known address as soon as the company becomes aware. If a major change to the itinerary becomes necessary prior to the commencement of the tour the client will have the choice of either accepting the change of arrangements, taking another available tour from the company, or cancelling the tour and receiving a full refund (less any insurance premiums and amendment fees paid). However the company reserves the right to alter itineraries after departure, without payment of compensation if it is in the interest of the client to do so. Furthermore, compensation is not available if the company is forced to cancel or in any way change the tour due to matters outside its control, namely (but not limited to) war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, refusal of visas, delayed flights, or other material or external circumstances beyond the company’s control.
7. Amendment Fees > If you wish to alter your tour arrangements after confirmation we will endeavor to assist you. However if the change is more than 60 days before departure an administration fee of nz/au$100 per person per change together with any additional costs the company is levied. Changes made 60 days or less before departure are subject to cancellation fees. Reissue of airline tickets incur a fee of nz$100, plus applicable airline fees.
8. Transportation to the tour assembly point > The client is responsible for making his or her own arrangements to arrive at the tour assembly point in good time. There are no arrangements in place should the client be delayed at the outward or homeward points of departure.
9. Prices and Surcharges policy > The company is under no obligation to give a breakdown of the costs involved in a holiday. The price of your holiday was calculated using exchange rates obtained prior to publication. The price of your travel arrangements is subject to surcharges on the following items for increases in: transportation costs i.e. fuel, fare increases etc., Government actions such as increases in VAT or any other Government imposed increase or currency in relation to adverse rate variations. If this means paying more than 10% on the holiday price you have the right to cancel your holiday with a full refund of all monies except for any premium paid for holiday insurance and any amendment charges. Should you decide to cancel because of this, you must exercise the right to do so within 14 days from the issue date printed on the invoice.
10. Liability > Clients’ bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure travel and that they undertake the tours, treks, or expeditions we offer at their own volition. Travel Collective undertakes to perform all services with reasonable care and skill. We have exercised all care to ensure the information given is correct, accurate and up to date. We cannot be held responsible for loss, damage or disruptions outside our control. This includes any act of God, weather disruptions, and breakdown of vehicle(s), civil disturbances, strikes, riots or epidemics. We act only as a booking agent for hotels and services. Hotels and services have been recommended at the time of travel based on information provided to us by our suppliers. While Travel Collective seeks to ensure this is current and correct, facilities and services can be subject to change for reasons beyond our control.
11. Excursions > When you book an excursion locally you contract with the local company providing that excursion and not the company. The company has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company’s term and conditions.
12. Client’s Responsibility > Before making your booking we advise you check advice issued by your local government in relation to your preferred destination by accessing their website to check if there are any travel warnings in place. It is important that you check your details itemized on your confirmation invoice and notify us if the information is incorrect immediately.
13. Travel Documents > It is the responsibility of the client to ensure they have a valid passport and all visas, permits, vaccination and other medical certificates as may be required for the whole of the tour. The company does not accept responsibility for changes in regulations for visas or any particular requirements for visas. The company can not be held responsible for the failure of the client to obtain the necessary visas. Information about these matters or related items is given in good faith in our documentation. Professional medical advice should be sought regarding inoculations.
12. Insurance > Travel insurance is mandatory for all clients, on all Travel Collective tours and holidays. Before the client commences a tour he or she must arrange his or her insurance with a reputable insurer, which should provide cover for personal accident, medical expenses, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury, repatriation expenses, loss of luggage and expenses associated with cancellation or curtailment. If a client becomes ill, all hospital expenses, doctor’s fees and repatriation costs are the client’s responsibility and the company shall not be liable for any refund of the tour cost. There will be no refunds for any unused services. Get Travel Insurance here.
13. Unsuitability of client > If the company considers the client as unsuitable for a tour it may in its absolute discretion cancel such client’s booking or decline to carry the client further if that client causes inconvenience or annoyance to other passengers. This includes the physical, mental or medical inability of the client to undertake the arrangements made for their tour.
14. Exclusion from the tour > The company shall not be responsible for or be liable to any client who commits an illegal or unlawful act in any country visited. He or she may be excluded from the tour, without any refund of the tour fare.
15. Claims and Complaints procedure > If a client has a complaint during the tour, the client should inform the Tour Manager or the relevant supplier immediately who will endeavour to rectify the matter. If the client’s complaint cannot be resolved locally the client must write to Travel Collective in New Zealand within 28 days of the completion of the tour.
16. Governing Law > Any claim or complaint shall be considered according to the laws of New Zealand and each party irrevocably submits itself to the exclusive jurisdiction of the New Zealand Courts in respect of any proceedings arising out of or relating to such a claim or complaint.